Any or all returns are accepted if item was damaged by manufacture craftsmanship. Buyer must provide photograph of the damage and original postage clearly showing tracking, return address and addresee. Damaged not intentionally called by the customer or postal service should be accepted only if we are contacted withing 48 hours of delivery confirmation. Damage caused by the postal service is claimable by the your local postal service. You should file a claim with the postal service at the time of the occurrence.